I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go
I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go
I missed my plane because there was a lot of people during the migration process. The airline has the chance to care for their clients and they could get the passengers missing in the flight. I lost a day of work and Montfort transportation to go back home and go to the airport again. Unfortunately the airline doesn’t care about that. I use latam at least 4 times a year, so I guess I need to be treat better. In addition, one on my baggages didyarricw to my destination. So frustrated with this trip.
Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that
It’s been some time since I saw the plane and the cabin that old and worn out.
No air in the middle rows. Had a hard time breathing. Was dying of heat.
I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing
Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
We had 2 delayed LATAM flights in our trip. We were only given one coffee for 5 hours delay. Also when we were boarding the crew wanted to charge us for our allowed carry on luggage. I got a bit angry and they finally didn’t charge anything. Not flying with LATAM again.
Check in of my luggage which needed to be paid for was excellent. Thanks to Nora
Ability to select seating would be nice. We were family of three and they had us seated back to back and one of us on the other side of the plane??? That is pretty goofy. Especially when tickets were placed two months in advance.
It was not Iberia. It was with United. It was great!!!
Good. Madrid to SFO was way better than ARN to Madrid. Mercifully, the seats to Madrid didn't recline. So although there was no leg room, your knees didn't get crushed
Other than a late takeoff (not British Airways fault) and some delays with baggage, it was a terrific flight. The crew in business class was superb and the seat and accommodations clean and modern. Could not have asked for more.
Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
My luggage did not get to my Miami destination/home. I am waiting for it 24 hours later.
Fast check in, easy to navigate, crew were very good, the plane was delayed due to a previous flight and I found the cleanliness a little lacking but overall it was fine
Seats, comfort level ugh. Crew was not attentive, only to coach
This flight was a code share for both Iberia and American Airlines and run by what I assume is a charter company Level. It was difficult if not impossible to get a seat assigned, check bags or use any customer service functions. I would skip it!