Great service, great food, and comfortable business class seats... Friendly and professional flight attendants and ground crew, overall 5 star experience!
Great service, great food, and comfortable business class seats... Friendly and professional flight attendants and ground crew, overall 5 star experience!
This aircraft is not up to standard - old Airbus with terrible chairs and entertainment system for business class!
Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
seat didn't fold children noise in the air plain. no foot space
Okay experience, seats had a very poor legroom and width. Very uncomfortable for long journeys.
the worst experience we had. they put connection label to our luggages with mistake and we had to wait for 5 hours to pick them up
Great ground-check in crew. Pleasant flight attendant crew. Very short flight
Traveling is Okay, but staying in Istanbul, specially Wi-Fi in airport terrible.
On line check in needs a lot of improvement. I tried and gave up.
We initially flew from Osaka to Vancouver and ear buds and food were all inclusive. We were surprised that from Vancouver to Toronto we had to pay for all of this - and the flight attendant did not give us what we ordered/paid for. $6 for a bag of almonds is crazy - and I asked for hummus. Very surprised we had to pay for the ear buds in order to watch the movies.
I was offered earphones at the beginning of the flight, my meal and snacks were good and the attendant was proactive with all my needs and offered seconds of drinks. She was very attentive even when there were .any demands on her
My husbands flight last night Vancouver/Sydney was 90 minutes late in leaving. My flight tonight Vancouver/Seattle was also late in departing.
Very poor. Flight was cancelled last minute to deploy the plane for another route
Prepaid for my seat selection over a month in advance only to be told when I arrive at the airport that the plane has changed and no pre-selected seats would be honored and refunds would not be issued immediately. Was forced to separate from my traveling companion Air Canada. Unsurprisingly was no assistance in this whatsoever. Plane. We got switched on to also has no entertainment options available
The flight was excellent the problem was that my luggage was damaged (zipper pulls ripped out) and it is difficult to contact the number to claim the damage while in another country and going back to the airport is not an option and no matter what I tried I got the same response to just call the number that is not possible for me to call in the first place. So very disappointed that I can’t claim such damage and that now I have to take part of my trip looking for a new luggage.
They changed my flight twice. The 2nd time they changed it they did so the day before the scheduled departure and replaced the lie flat seat in a 777 to a 737. I paid extra to be in the 777 only for them to change it. Then the departure was delayed twice. The connecting flight was also delayed.
The experience was generally above average. The only downside was the absence of WiFi during my flight from Vancouver to San Francisco.
on demand entertainment in seat back awesome Check in Kiosk too demanding with endless demand for more information information then says go to counter. Counter agent unfriendly. Do it yourself check in luggage procedure not intuitive, upset employees frustrated the whole procedure.
Terrible experience! All flights delayed, staff had no idea of what they were doing, and at the end luggage lost for 2 days!