Good. Food items are ok but not really healthy (no protein for the vegetarian option, just a total of 2 gr total) so not fulfilling. Also, no airline is educating passengers to behave and have common sense: let the one sitting by the window pass first, leave toilets clean after use, etc. Humanity is just getting rude and more disgusting by the day and without education or enforced common sense no
Good. Food items are ok but not really healthy (no protein for the vegetarian option, just a total of 2 gr total) so not fulfilling. Also, no airline is educating passengers to behave and have common sense: let the one sitting by the window pass first, leave toilets clean after use, etc. Humanity is just getting rude and more disgusting by the day and without education or enforced common sense no
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Generally good. The crew is excellent. The food could be better.
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
Business class in the second leg - CDG-EVN was a disaster.
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
Food could have been better especially the breakfast. Overall it was a good flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
No bording was given for next trip on same carrier, food was very moderate.
Lady was a bit rude during boarding and I was being nice to her.
My bag was lost with my medicine and I am very inconvenienced. I don’t know what happened, however I want you to do a better job on getting people’s bag back
I liked everything about the flight. The service was excellent!
Honestly, best experience I've had with an airline in recent memory. Flight was on time, comfortable seats, snacks and entertainment was top notch.
All planes flying to Mexico City are very old. Seats don’t even have power outlets.
Everything about the flight was good. My one complaint would be that we were required to pay for a seat in order to select our seats before the flight. When I pay for a ticket I think the seat selection should be included.
Flight attendants rude and impolite… flight delayed by almost 5 hours.
I bought internet for the flight. Don’t waste your money. I wasn’t able to download a 1 Mb file from Google Docs during a 3-4 hr period. You can only use WhatsApp and email if you are willing to wait.
Flight attendant was sincerely mean -- a true disgrace to an otherwise pretty crummy company anyway. Really embarrassing. I actually feel bad for United.
Due to late arrival flight we missed the connection. There's no way possible we could have made it through customs and made the flight to Prague given the time allowed. Even if there was no delay from MIA to FRA I question if we would have made the PRA flight.
As a disabled passenger the arrangements for getting me to the plane and onto the plane were excellent as was the reception and arrangements at Chicago.
We left our child’s tablet on our seat 12 B on the plane and we can’t get a hold of anyone to try to get help locating the tablet.
Good. Madrid to SFO was way better than ARN to Madrid. Mercifully, the seats to Madrid didn't recline. So although there was no leg room, your knees didn't get crushed
My son and I are 193 cm tall. We had reserved and paid for seats with extra leg room towards the front of the cabin. The day of the flight, we learned that Iberia had changed aircraft. We were assigned regular seats way back in the cabin. When we landed from our first leg we spoke with agents at the gate and we were told that they couldn’t improve our seats because the flight was full.
Our flight was delayed by 2-hrs but I understand it was beyond the scope of the crew members
I paid for premium economy but BA oversold the seats and we ended up being downgraded. Not acceptable given how much we paid for the flight. We were also separated to 2 different areas so not only did we not get the service we paid for, we didn’t even get to sit together. I’m not happy at this treatment by BA because of corporate greed.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
Service and food are good. However, main cabin with the extra cost one pays could be better. I don't see any difference with the rest of the seats in the regular category. The seats are too close to the ones in front. For short flights it is Ok, but for long ones there should be more space.
Fast check in, easy to navigate, crew were very good, the plane was delayed due to a previous flight and I found the cleanliness a little lacking but overall it was fine
I like the team but I don't like the food you provided with money. I want free food and free water.
Not good. Long lines for checkin. Cramped seats. Would only give one tiny cup of water. Had to use people movers. Won’t fly TAP again
The flight crew was top notch. Total professionals, they worked to help everyone fit their luggage on board and get comfortable. Like many European airlines, dinner service included wine with no extra charge. Always a nice touch. On our layover, everyone needed to clear passport control, which looks like a horrible time sink when you have a connection. My compliments to the ground crew who tried to move people with tight connects to the front of the line. I don't know whether they were Air Portugal employees or not, but they were some people's heroes. I'm not a fan of airline pricing that doesn't give you a reasonably realistic idea of your total cost. Checked baggage on Air Portugal is very expensive and negates any other price advantage. Seat selection is also quite costly. My biggest complaint about this airline is their boarding process. There is no info available to passengers on the screens in the boarding lounges. Just long lines that stretch into other gate areas and too few people offering any clarifying info at all. Those who try to direct often ended up yelling into the crowd. On my last leg, they called for boarding groups over the PA system, but when I presented myself, I was sent back to the end of the single line even though others in later groups were ahead of me. It was a confusing mashup of two systems that left everyone disgruntled and took over an hour. I don't think I can recommend this airline if you have any other options.
Efficiency was great - on-time takeoff and landing. Baggage arrived at destination (there's always slow baggage handling in Boston.) TAP food is spartan - bring your own. But the efficiency of the airline more than makes up for the mediocre cuisine.
Very efficient boarding - other airlines could learn from them. Friendly, efficient crew. Red eye flight, so dinner meal was irrelevant. Breakfast could have been more substantial. Seats reasonably comfy.
The plane was modern and clean. TAP staff at the airport as well as the flight crew were professional, friendly, and helpful. Overall, a great experience.
I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.
Ground staff at Rome gate & boarding were rude and unhelpful
Very agressive with bags both arrival and departures found minor damage to my luggage including my check bag being broken into nothing of value was in there so I do not believe anything was taken but definitely broken zipper into the outer pockets of suitcase
TAP Air makes you take a bus on arrival or departure, making it difficult for passengers to make connections.
Two of three flight attendants were not super kind as I would expect. The very kind young lady in my section was wonderful but then lady and man up front were not. Sorry but it makes a difference !
Very bed boarding, there was overbooked and make a lot of problems and noises
Taking off and landing were smooth. I didn't have anything to complain about.
Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!
Food not so good. Need more veggies and whole grain especially the late food. Couldn’t figure out how to use the entertainment system.
Seating space was crowded and I am a very small woman.
Updates from pilots about delays would make them less frustrating.
It took over an hour to check in my bag a there was just one person at the counter. Security lines for business class also took a while. Although I reported 3 hours before my flight I made it to the gate 20 mins before boarding. To add to that jewelry was removed from my checked in baggage. I am submitting a separate complaint to Mumbai airport for that.
Everything was great except for online checkin. That was through BA- glitchy and needed help on seat choice in person at the airport (and the staff were fantastic). Unclear if the problem is due to booking lower fare thru kayak vs directly with Finnair or BA but seems to be the norm.
I asked for a wheelchair. I have a back health condition. I had to walk a lot
No food as per my diet restrictions even after advance request and delayed baggage without any notifications