$37 Find cheap flights from Madrid to London Heathrow Airport

Our luggage did not make it with us despite the fact that there was an hour between landing in Madrid (from Granada) and the departure of the plane to Washington DC. We received notifications about this, which is a nice touch, but they were in Spanish and it took us a while to figure out what the message was. Furthermore, the process of filing a report was not intuitive and we have received no e-mail or other form of confirmation that the airline has received our missing luggage reports. Needs improvement!

We left our child’s tablet on our seat 12 B on the plane and we can’t get a hold of anyone to try to get help locating the tablet.

Food was low quality as well as quantity; I ordered vegetarian. We waited 35 MINUTES for the first bag to arrive after landing.

It was not Iberia. It was with United. It was great!!!

They offered several meals and snacks, the crew was very friendly and kind. There was a broad selection of movies, shows, and games. I was impressed!

My son and I are 193 cm tall. We had reserved and paid for seats with extra leg room towards the front of the cabin. The day of the flight, we learned that Iberia had changed aircraft. We were assigned regular seats way back in the cabin. When we landed from our first leg we spoke with agents at the gate and we were told that they couldn’t improve our seats because the flight was full.

I am quite satisfied. The flight was on time and landed early. Staff was friendly.

I could change to business before flight and everything was perfect except for entertainment which was none.

Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated

My luggage never arrived in Miami; still waiting a day later.

Crew Very nice people, The food was mediocre. Entertainment outdated. The English of the announcements were very hard to understand. Luckily there was nothing serious.

45 min late. Priority is not a priority as they put everyone in the same bus a than priority become last.

Dreadful - queued to get onto a bus, stood for 10 minutes on the bus, drove to the plane, stood for another 25 minutes on the bus outside the plane. When allowed on we could only board from the front & were seated in the furthest row back. The second bus was allowed to board from the back so chaos ensued!. The flight was an hour late - nobody said why, nobody apologised. On arrival at Heathrow we stood for nearly 30 minutes before being allowed off - again with no explanation,

Most important was the effciency - on-time take-offs and landings, no missed connections, baggage arrived correctly. Friendly & professional crew. Less important was food/drink. Pretty spartan, but we'll know next time and bring our own stuff.

Great airline, new, comfortable and quiet planes. Plenty of leg room and state of the art entertainment system. The big downside is the connection in Lisbon. The airport is small and a bus is needed from the plane to the terminal. Is a mess, takes a lot of time, nobody gives an explanation, boarding zones are not honored, etc.

Adequate. You get what you pay for. Absolutely no frills but a cost effective way to travel between European countries.

People seated in exit rows should have designated overhead space

Larger seats on this plane made the ride reasonably comfortable. Our next flight, from Lisbon to Copenhagen, was inconsiderately tight and stressful. The seats were smaller, space between rows was very limited (no button or mechanism to even slightly incline anyone’s seat), and leg-cramping under the seat in front. Just like sardines in a can. Really felt for all the tall Danes on the flight. Their knees were pressed against the seat in front throughout the flight.

TAP Air makes you take a bus on arrival or departure, making it difficult for passengers to make connections.

I needed to add "Special Request" meal for myself and my trveling companion,and I ended up having to call their Customer Service. It took a while to get through but eventually I connected with a very proffessional and nice representative who took my request. In the middle of the conversation we were disconnected , as I was trying to all back, the TAP representative actually called me back and confirmed the special request for meals....he called me back from Portugal ! I was absolutely amazed,because that does not happen here in the USA. Perhaps some of the other airlines can learn from TAP's Customer Service. TAP's website at times can be difficult ,such as adding my TSA number. Ended up having it added at the TAP desk at the airport.

The flight departed and arrived on time. A member of the staff at the gate was awful. She asked me to get the duty free purchases out of the hand luggage to see if it would fit inside their box, which it did. It was the embarrassment in front of the other passengers and the hassle of getting my stuff out of the bag and back in again that was totally unnecessary. They try to squeeze every single euro they can get out of their passengers. The seats were uncomfortable with little space in between them. The flight was quite noisy with lots of announcements trying to sell food, drinks, gifts and souvenirs etc.

Good, everything went straight forward and on time, I am satisfied

Perfect timing, perfect departure, lovely crew on the ground and in the air.

Good flight. Take off a little late but make up the time

Everything’s went straight forward, no issues, good service and friendly crew

Left on time and arrived on time both ways, thank you

The flight was 45 mins delayed but the crew provided water and necessities like tissues

Cheap flights as you expect with Ryanair. I would take cheaper flights over entertainment and comfort for short haul travel. Main issue is usually delays at airports. In this case we landed roughly 2hr30 later than planned due to earlier delays with the plane. Not the worst I imagine

We each paid for 10kg checked in luggage. Flying out there were no issues sharing one case (20kg). Not so coming back. Additional £48 charge and unable to provide an explanation of why it was ok on one journey but not the other, or indeed what material difference it makes between 2x10kg cases vs 1x20kg case. Scam, and appalling from Ryanair.

Easy process and good flight experience The food good be better

British Air ways was good - American Airlines not: waited at gate for “mechanical issues” and stood at gate.. plane delayed, … staff at desk rude, had to check my personal carry on item, toilet not working… “please use the working one sparingly- it will overflow in the cabin”

Food is just horrible, by your own. There is no leg room and I am 5' 2" and I was struggling by the end of the 7.5 hours flight. There is no good music selection, I was looking for more classical music to listen to.

I realize it almost has to happen, but giving up one carry-on is difficult. With the standard one in the overhead and one under the seat, I believe it could have worked. We chose British Airways because of its baggage allowance, but giving up on carry-on is a major negative in choosing BA in the future. Again, it is understandable. Everything else is top notch. Thank you.

The flight was excellent with very attentive and friendly staff. Food was delicious and amenities were nice. Only trouble was the 1 hour and 20 mins I had to wait for luggage. Guess there was an electrical problem at the gate.

Economy class has no legroom so if you have the money worth to upgrade! Food was absolutely horrible! The crew was super nice!!!!!

the crew was very friendly. The check in staff was a different story. I was flying club and when I arrived at the check in desk the two people behind the desk waved me to another person. They were too busy chatting. This person checked me in and said to walk to the gate immediately. At it was 1h12mins before the flight, I asked if I could use the lounge. No, he said. Straight to the gate. Obviously it was crowded, uncomfortable and irritating as the flight was delayed and a herd of people were standing in front of the gate, hoping to get in first

Flight canceled two hours beforehand, BA reticketed us so that we would have had to leave from Edinburgh instead of Glasgow, where we were already at the airport. We would have arrived in Boston too late to get home to Vermont. Instead with some pressure we were reticketed from Glasgow on Lufthansa, which avoided Heathrow, a great benefit after our horrible experience at Heathrow when we arrived in Britain three weeks earlier. (Kayak assebled an itierary that did not leave adeqate time for the connection at Heathrow, where thousands of people were trying tio get through inadequate and badly staffed security and staff did not know the slightest details about where and which lines we should get in.) The British Airways travel experience is not to be recommended these days.

One of the flight was cancelled. My experience was poor.

THe flight, crew and service was good. The only problem was the long delay and that the Captain's announcment about the delay was only in English on a BUDapest Hungary flight.: And no one spoke Hungarian from the flight crew.

Horrible check in process. The app was unusable and the website very confusing