Flight was very late, meaning a missed connection in Frankfurt, and staff completely unhelpful or just absent. Handicap accommodations, reserved in advance, somehow never made it through the system for the second trip in a row!
Flight was very late, meaning a missed connection in Frankfurt, and staff completely unhelpful or just absent. Handicap accommodations, reserved in advance, somehow never made it through the system for the second trip in a row!
Several amenities included. Our bag was a little heavy so they checked it without charge. Earbuds were included. Entertainment selection was fantastic. Very pleasant and helpful travel and flight crew.
I liked the crew services inside the flight, but not the one checking me in. She was not nice, a very bad listerner, and arrogant. More listening to understand the customer's problems would help.
my flight was at 3:45 after that they delayed to 4:40 I have transit from Chicago to Frankfurt and Frankfurt to vina airport from vina to Erbil buy the Time I come to Frankfort my other flight left me I have to stay at airport all day with my 5 kids ask for help no one help me I spent at airport almost $450 just for food was horrible flight ever I call and ask for hotel from united customer service they been telling me we can’t provide any hotel I need some refund or fixed my flight when I return to America need some one respond my email
Flight delayed for 90 minutes with no explanation, seat very uncomfortable almost like there was no cushion in it, no power at seat for 10 hour flight, had to use plug in headphones for entertainment system. Crew was great
Second time I took this flight, and they lost my luggage both times. Waiting for my suitcase now, last time it took two days to get it back.
The food wasn’t great and it would be nice if the airlines showed documentaries about the countries we are flying into.
I think I have bruises on my kneecaps. Do the seats have to be so close together these days? And if they are so close they really shouldn’t recline. I think when the gentleman in front of me reclined, the back of his head was on my chin. That being said the crew were always caring and polite, and the flight was on time and very safe. So I’m grateful for that.
You only get a chocolate square and small bottle of water.!
Changing the flight with app and customer service was very difficult and poor .although I h ad a ticket and seat number still had to pay more money as ticket not transfered. Couldn’t buy another ticket for my daughter on my booking too. Customer services’s appealing. My daughter was ill and noine cared.