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5 locations in Cancún
Filters
Reviews
8.0 Very good
Apr 2024
4.0 Mediocre
Feb 2024
2.0 Poor
Dec 2023
4.0 Mediocre
Jun 2021
Pros:
Car was goodCons:
Pick up and drop off was very slow, line was long. At drop off they made you wait in the same line to return the car as the people waiting in line to pick up the car. Car return took 30 minutes. Also Kayak did not make Car insurance policies clear, and staff at Alamo were very aggressive at pushing their Insurance options. Their arguments with customers about insurance was one of the things slowing down the pickup/drop off line.2.0 Poor
May 2021
Pros:
Nothing. They did not have a car even though we booked one. We had to change our entire travel plans because of that. Horrible.Cons:
Uhm, maybe having a car available when you've booked one?2.0 Poor
Apr 2021
Pros:
Even though we had a reservation, there were no cars available when we arrived. We had to rent from another vendor for a much higher price.Cons:
Honoring a reservation would have been the right thing to do.2 locations in Cancún
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Reviews
6.0 Okay
Feb 2021
Cons:
First car would not lock and had a previously patched tire that blew out on us half way on our trip. Replacement car was excellent.7.6 Good
Jul 2018
Pros:
Fast service, helpful attendants. Clean car, ran well.Cons:
Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.2.0 Poor
Mar 2018
Pros:
NothingCons:
The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.10.0 Wonderful
Jan 2018
Pros:
Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!8.0 Very good
Nov 2017
Pros:
Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.Cons:
I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.10.0 Wonderful
Jul 2017
Pros:
I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.Cons:
Everything was great - not a single issue!2 locations in Cancún
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Reviews
8.0 Very good
Jun 2021
Pros:
Staff service was great. Rental and dropoff was easy.Cons:
Cars are a little worn out and need some cleaning.4.0 Mediocre
May 2021
Pros:
The staff was amazing. It was very easy to pick up and drop offCons:
I was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.2.0 Poor
Apr 2021
Cons:
Bad service, you’re obligated to buy an insurance, car broke down and they didn’t take responsibility. Bad experience!10.0 Wonderful
Feb 2021
Cons:
Price10.0 Wonderful
Jan 2021
Pros:
Friendly employees--very helpful. Car was clean and in good shape.Cons:
The car we thought we were getting would have been a little roomier. Wish they would say the actual car model when booking. Insurance was a bit high.2.0 Poor
Jan 2018
Cons:
Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.11 locations in Cancún
Locations in Cancún
Filters
Reviews
2.0 Poor
Mar 2024
10.0 Wonderful
Feb 2024
10.0 Wonderful
Jan 2024
2.0 Poor
Jan 2024
2.0 Poor
Dec 2023
2.0 Poor
Oct 2022
10 locations in Cancún
Locations in Cancún
Filters
Reviews
2.0 Poor
Dec 2021
2.0 Poor
Nov 2021
2.0 Poor
May 2021
Pros:
Car worked fineCons:
2 hour wait, others waited longer, didn't have the car I reserved, had to find a car for me. Overall really annoying. Having the car you rented and getting it to you should be pretty automatic.2.0 Poor
May 2021
Pros:
The friendlinessCons:
The wait for pick up is the worst I have ever seen and they are having a group of time share people waiting for you on the way out to trap you into scamming people2.0 Poor
Apr 2021
Cons:
This place is a racket. There is no pricing transparency once you enter the doors to pick up your car. The whole process took an hour and a half, we literally walked out at one point because it was such a Scam. The car we received was definitely not cleaned. I will never rent here again.2.0 Poor
Mar 2021
Cons:
The line for picking up a car took over 2 hours, the rental team was taking 15 dollars cash from people to cut the line. I’d understand if it was busy, but there were 6 open kiosks and I was maybe 15th in line, and had to keep watching people get bumped to the front. For drop off, I had to wait 10+ minutes for I’m not even sure what- I think an additional car wellness check? Overall, this was an awful experience, and I’m not someone who complains about things ever. Have a great day6 locations in Cancún
Filters
Reviews
2.0 Poor
May 2021
Cons:
I got different car than I requested. It was twice the price as it has been told on the internet. Never again!2.0 Poor
Mar 2021
Pros:
Nothing was easy, I was over charged, forced to drop off a day late bc hertz/dollar service is terrible. No contact possible with any actual location, the list goes onCons:
Everything!! Precise billing prior to pick up and drop off. No scam charges, very dissapointed all around with the rental experience4.0 Mediocre
Feb 2021
Pros:
Van was cleanCons:
Run from this place!!!! They try and scam you for 90 minutes to buy more insurance after they make you wait in line for 25 minutes. Our family of 7 waited outside during this entire time and finally when we went to walk away they made headroom of not totally taking us over for the week. The rate is good online but beware and then there is a whole joke of a return too! run!4.0 Mediocre
Dec 2020
Pros:
The staff was friendly but they always try to sell something that i did not ask for and I do not need, even after you decline the offer the keep pushing things like hotes, packages and the car insurance which is 3x the price of the rental car.Cons:
The drop off was pretty bad. The free shuttle drop us off in the wrong terminal and left such in a hurry that when I try to talk to the driver to take me to the right terminal he had already left and we almost lost our fly.3.2 Poor
Mar 2020
Cons:
Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayak2.0 Poor
Jan 2020
Pros:
Nothing, bad service. They tell lies and do not comply with reservations and pricesCons:
first of all they should comply with what they offer5 locations in Cancún
Filters
Reviews
2.0 Poor
Jan 2021
Pros:
Waited in line for 3 hours to get car! Was scammed into buying insurance otherwise the put a $15,000 hold on your credit card.Cons:
Terrible experience from start to finish.2.0 Poor
Jan 2021
Pros:
everything2.0 Poor
Jan 2021
Cons:
To have the car The reservation was not respected and not even an alert Just learn at the last minute Never more in my life would ever use your company neither my network and would discourage everybody I know to do not use your company5.2 Fair
Aug 2018
Pros:
Car was clean and reliable. I had no issues with the car whatsoever.Cons:
What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done2.0 Poor
Apr 2018
Pros:
NothingCons:
I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again9.2 Wonderful
Mar 2018
Pros:
Pick up and drop off take ages. It staff were accommodating and vehicle was great2 locations in Cancún
Filters
Reviews
2.0 Poor
Oct 2022
6.0 Okay
Jun 2022
2.0 Poor
Jan 2017
Cons:
Arrived in Cancun with my pre-paid reservation in hand ... and the Sixt manager told me they would not be able to honor my reservation ... no cars. completely stranded my family at Cancun airport! Never rent from Sixt.One location in Cancún